No, you will receive an invoice each month directly from M2 Telecommunications.

No, however all M2 plans offered by ACN include a monthly bonus of 200 minutes to call M2 and Vodafone mobile customers in NZ.

The phone rebate is the maximum discount you’ll receive off the list price of your mobile phone, and is determined by the price plan you select – the higher the plan, the greater the rebate you’ll receive.

Keep in mind that the actual rebate applied can never be greater than the list price of the phone (i.e. the phone cannot cost less than $0.00).

Yes, however by default each approved application will result in the creation of a single account with a single service on it.

If you wish to consolidate several services (numbers) onto a single account, you’ll need to apply for each service individually, then request the consolidation after the services have been created, by calling M2 Customer Service on 0800 M2 TALK (0800 62 8255) or 232 from your M2 mobile.

Yes. The plans will be the same as those offered for an individual and will not be business-specific. However, the credit check will be processed based on the credentials of the business and not an individual.

Just be sure to specify that the applicant is a business in the online form when applying.

Yes. Within the initial 24 month term, you may upgrade to a higher Base Minute plan or downgrade as low as your original plan. Plan switching is subject to a limit of one request per billing month.

Yes. M2’s Select Add-ons enable you to customise your service and can be specified in during the online application.

Yes, you can add and remove Select Add-ons at any time by calling M2 Customer Service on 0800 M2 TALK (0800 62 8255) or 232 from your M2 mobile.

If you request the addition of a new Select Add-on it will commence on the next business day, whilst a change or deletion will take effect from the start of your next billing cycle.

Yes.

For billing enquiries, please call M2 Customer Service on 0800 M2 TALK (0800 62 8255) or 232 from your M2 mobile.

Yes, this capability will be enabled by default. If you wish to have international calling restricted, please call M2 Customer Service on 0800 M2 TALK (0800 62 8255) or 232 from your M2 mobile.

You can find M2's international rates here.

Each M2 base plan has an included minute allocation per billing month. Included minutes only apply to your applicable national voice call rate. Note that calls to International destinations, 0900 and Special numbers (such as *555), and Operator Assisted or Directory Services are excluded from this allocation.

At the end of each billing month any remaining portion of your national minutes allocation will be forfeited and likewise where the service is terminated.